Policies and FAQ
Need help?
Contact us at help@filmforce.org for questions related to refunds and returns.
Do not return your order without contacting us first
100% Satisfaction Guarantee
We want you to be confident in your purchase, and we’re confident you’ll love it. If for some reason you aren’t satisfied, you can return any unworn, unused products for exchange or refund within 30 days of delivery, minus shipping fees.
Please do not return without contacting us first, all returns must have an RMA slip or they will not be processed.
See our return policy below for more details:
Return Policy
Physical Goods – If you’re not satisfied with your purchase for any reason, unused and unworn physical goods can be returned for an exchange or full refund minus shipping costs within 30 days of delivery.
In the unlikely event any products arrive incorrect or damaged, please let us know immediately so we can send you a new one.
Click here to contact us. Please reach out to us as soon as possible to avoid any issues or delays processing your return.
All returns must be accompanied by an RMA and sent to the instructed address. Do not return any items without approval and RMA instructions. Returns must be received by us within 30 calendar days of the original delivery date, as provided by the carrier’s tracking number.
Restocking Fees – We do not assess restocking fees, however any items returned in a condition other than how you received it cannot be processed for a return.
Digital Goods – Due to the nature of purchases involving digital items for download, returns and refunds are not possible. Please be careful to choose the correct item, as once checkout has been completed and a download link and license are generated immediately.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore FilmForce.org and its production partners reserve rights to refuse returns at their discretion.
This Policy shall be governed and interpreted in accordance with the original English language copy, regardless of any translations made for any purpose whatsoever.
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with several different on-demand fulfillment partners, offering a worldwide network of production centers to dispatch your order from.
If you live in North America, your order will most likely be fulfilled from one of our partner centers in the United States of America. For instance, most of our hats are embroidered right here in California, so thank you for supporting local businesses and labor!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at help@filmforce.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order,
however any mistakes on your end will require a new shipping charge.
Orders
How are your products made?
For credentials, stickers/vinyl, and some other products, we produce and ship them in-house from Hollywood, California!
For most clothing, we work with a few different fulfillment partners. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Although not as profitable for us, this also helps save the environment by not overproducing and shipping hundreds of products that we may never end up selling. It also allows us to be more inclusive with our sizing options.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. You can also log in to your account to check your order status from the orders page. If you have any questions about your tracking or shipment, drop us a line at help@filmforce.org
I received a wrong/damaged product, what should I do?
Though very uncommon, in the event of a damaged or incorrect product we’ll work with you to get it resolved as quickly as possible. In the rare event this occurs, to help us resolve this for you quickly please email us at help@filmforce.org as soon as possible with photos of the damaged/incorrect product, your order number, and any other details.